 Underplay
join:2003-10-19
Tacoma, WA | Lol wow, looks like someone made too big of a purchase, hehe  I hope they have backups haha(yea i they do, duh). | |
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virtbizchris
VIRTBIZ Chris
Premium
join:2007-03-01
Dallas, TX
| 6 hours and counting It's unthinkable that they did not have a DR plan, but it's been 6 hours since we have been able to process a card. I see ping response off their website now and looks like they're re-routing. I hope they keep backups. We've already started the application process with another gateway. I remember when Authorize.net was the big daddy. Now this just illustrates how far things have slid there. | |
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jackiebrown
@comcast.net | Re: 6 hours and counting which gateway have you picked? we may want to port to a new one as well.
thx | |
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| | jamesh
join:2009-07-03
Egg Harbor City, NJ | Re: 6 hours and counting Hello everyone, we have a liquor store and are in TROUBLE! Every wants liqour for the holiday weekend. We got in touch with goEmerchant.com and they were VERY helpful and are setting us up with a new gateway!! | |
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Gjaros
@comcast.net | Thanks for the info... Thanks for the information. Our clients are getting antsy, glad to know it's out of our hands | |
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Alan J
@everestkc.net
| Authorize.net Wow! Thanks for the information in your post.
I could not figure out what was going on and could not find any information on it.
I understand that this may be a perfect storm, but it is totally unacceptable.....a company of their size is suppose to have back up systems
If anyone has any information on this situation or more detail about the fire, etc, please post. It will help ease my nerves and anger.
Thanks | |
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DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
 ·Covad Communications
·Verizon Online DSL
| Abso-frickin-lutely Unbelievable The same stupidity that can't be bothered implementing/enforcing strict data retention and security compliance policies on merchants also can't be bothered with ensuring there is a viable and thoroughly tested diaster prep/continuity plan in place.
I hope they get blown off the map for this. We can't afford having critical components of the financial system that are run by incompetents. Disaster planning is really not that hard...there are lots of us consultants who offer that expertise and guidance. No, it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of.
Tar and feather the moron who didn't make sure they had an alternate continuity site that could be hot in less than 90 mnutes.
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There is no giant fur-bearing trout. | |
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| viperlmw
Premium
join:2005-01-25
·Qwest.net
| Re: Abso-frickin-lutely Unbelievable said by DC DSL  :~snip~ ...it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of. DING DING DING DING DING...We have a WINNER!!! | |
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SLD
Premium
join:2002-04-17
 ·Comcast
| said by DC DSL :I hope they get blown off the map for this. They are a great gateway, with a fantastic API and uptime. I'd like them to survive this and improve their redundancy. | |
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kewlkeed
Grouch
Premium
join:2005-02-05
Knowlton, QC
| said by DC DSL :Disaster planning is really not that hard...there are lots of us consultants who offer that expertise and guidance. No, it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of. Not a direct hit towards you, but a good majority of so called consultants aren't worth their weight. Granted a company like this has zero/zilch excuse for what has happened... Perhaps they hired one of these wannabe consultants.
But more than likely, the top levels pinched the mighty dollar and refused to spend boatloads on something that might never happen. "It's better to have it and not need it, than to need it and not have it."
So how's that workin' for ya Authorize.net?
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Justin - DSLR resident grouch and Mr Negativity
TSI Fanboy - "Dontchya wish your 'net was hot like mine! Ohhh Dontchya!"
Have a nice day! | |
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| jimk
Premium
join:2006-04-15
Raleigh, NC
·AT&T Southeast
·RoadRunner Cable
4 edits | said by DC DSL :No, it just takes committed funding and resources than most modern businesses refuse to accept the value-benefits of. I'm going to refrain from talking about this situation too much more until we know more about what happened, but you do have a good point. Most of the time, businesses are warned before things go wrong. Sometimes, they decide to take the risk. | |
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DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
·Covad Communications
·Verizon Online DSL
| Re: Abso-frickin-lutely Unbelievable said by jimk :I'm going to refrain from talking about this situation too much more until we know more about what happened, but you do have a good point. Most of the time, businesses are warned before things go wrong. Sometimes, they decide to take the risk.
Whatever the specifics about the situation, what is absolutely crystal clear is their procedures and BDC weren't capable of accommodating realtime failover or going hot fast enough to avoid a catastrophic outage. There should be full-scale tests of catastrophic scenarios at least once a year, and follow-up on and verification of any corrective measures recommendations no more than 60 days after a test. They should be testing less-criticial failure scenarios a few times a year. If anything, this makes sure that everyone knows what they're supposed to do, and correct any weaknesses.
Something like this can't be excused or explained away. They're probably going to get spanked pretty hard by the logos...the inability to complete transactions in a timely manner costs the logos and the issuing institutions real money, and bad PR points. They'll probably get wallopped with lawsuits from merchants as well.
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There is no giant fur-bearing trout. | |
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| | | Dolgan
Premium
join:2005-10-01
Sun Prairie, WI
| Each business needs its own backup plan It is also unbelievable that businesses do not have their own backup plans. All walk-in businesses should have knucklebusters and carbon reciepts so they can run charges the old fashioned way, and call them in/input the info into the web later. Saved my butt at several restaurants when the phone lines went down, or the powere went out. Furthermore, if their phone lines are not down they can manually call in each credit card transaction...this is not rocket science, and the workarounds are there for each business to utilize if they so desire. The only exception may be web based merchants who would not have access to the 2 workarounds provided. It does suck that this happened, but there are temporary, albeit inconvenient, workarounds. | |
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DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
·Covad Communications
·Verizon Online DSL
| Re: Each business needs its own backup plan The logos don't want paper or manual call-in...their beancounters don't want the expense of supplies and staffing that requires. Statistically "significant" or widespread network outages are uncommon, so when contrasted to the cost of supporting manual auth, it's not justifiable in their eyes. Unfortunately, with all the consolidation in financial services over the last few years, while there are fewer points of failure there is far greater likelihood that any single failure could quickly cascade to a national or global scale...as this situation makes quite apparent.
If anything, people should be smart and heed those warnings to keep a stash of cash on hand for emergencies. It doesn't take a natural disaster or terrorist attack to muck things up...a fire or a backhoe could just as easily ruin a lot of people's days.
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There is no giant fur-bearing trout. | |
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| | | | soitgoes2
Premium
join:2005-01-14
 ·Future Nine Corpor..
| said by Dolgan :All walk-in businesses should have knucklebusters and carbon reciepts so they can run charges the old fashioned way, and call them in/input the info into the web later. ... Furthermore, if their phone lines are not down they can manually call in each credit card transaction...this is not rocket science, and the workarounds are there for each business to utilize if they so desire. The only exception may be web based merchants who would not have access to the 2 workarounds provided. Exactly.
said by DC DSL :The logos don't want paper or manual call-in Mastercard and Visa *require* merchants to have imprinters and card slips to use in case of an outage--be it small scale or large scale. Yes, it creates more work/costs, but they'd rather get that type of transaction than NO transaction. | |
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Seph83
Gone Insane
Premium
join:2004-04-29
Blairsville, GA
·Windstream
| Re: Each business needs its own backup plan My retail company uses First Data for it's authorizations, and when they go down or our Fractional T1 goes down, we ask for the person using the Credit/Debit Card's ID, and verify that it's their card, and then manually override and accept the transaction through the POS. Our servers store the transaction locally, until we are back online, and it sends it in for processing. This way, the customer gets their products, which keeps them happy, it's simple and easy, and if there is a problem with their card, then First Data or their Bank/Credit Company has to deal with it. It's win-win.
Besides, I'll be damned if I'd let someone "rack-slide" my credit or debit card. Yes, lets just give your full credit card info to some store peon so they can max it out for you... I think not...
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"I've always been crazy, but it's kept me from going insane." ~ Waylon Jennings | |
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newt
@myvzw.com |  Where is the backup plan?
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Ergoman
@coreds.net | Don't Forget to Thank Cybersource.com Cybersource doesn't even have anything posted on their site which since they are the company company would have been nice. Of all types of businesses that should have had a secondary data center DR plan, credit cards is one. Way to go!!!! | |
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viperm
Carpe Diem
Premium
join:2002-07-09
Winchester, CA
| Re: Apparently they set up a Twitter account today....see below Damn! that sucks we are just about to submit an application to them for processing of all our wireless hotspot gateways.
What other options are there we have to work with either with Paypal or Authorize.net with our wireless portal system www.wirelessorbit.com
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ComTrain Certified Tower Climber. American Tower Certified approved contractor. Wireless consultants. | |
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Killa200
Premium
join:2005-12-02
Spring City, TN
·AT&T Southeast
1 edit | Re: Apparently they set up a Twitter account today....see below i don't know any off the top of my hand... but a few payment gateways do authorize.net emulation on their end so you can use the authorize.net AIM format in various shopping carts to process payments with these other companies.
::EDIT:: Actually going though my old company email i found out the processor we used to use, CDGcommerce, has authorize.net emulation. I can give them a thumbs up on my end as i never had issues with them. They are about 20 a month cheaper than authorize.net as well i believe. | |
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viperm
Carpe Diem
Premium
join:2002-07-09
Winchester, CA
| Re: Apparently they set up a Twitter account today....see below Wow this sucks this is a qoute from thier twitter posting
@gotwww The backup data center was impacted too. Don't have info as to why. The team is solely focused on getting us back up for now.
6 minutes ago from web in reply to gotwww
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ComTrain Certified Tower Climber. American Tower Certified approved contractor. Wireless consultants. | |
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DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
·Covad Communications
·Verizon Online DSL
| Re: Apparently they set up a Twitter account today....see below said by viperm :Wow this sucks this is a qoute from thier twitter posting @gotwww The backup data center was impacted too. Don't have info as to why. The team is solely focused on getting us back up for now. 6 minutes ago from web in reply to gotwww
Sounds to me like their BDC was neither hot nor go-ready. Probably some dumbheaded nonsense like not having point-of-failure recovery, or even a sufficiently current image to come up on.
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There is no giant fur-bearing trout. | |
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Noah Vail
Premium
join:2004-12-10
Lorton, VA
·RoadRunner Cable
| Re: Apparently they set up a Twitter account today....see below said by MAR_03_2002 :A friend of mine does "disaster recovery" consulting and the biggest problem companies have is that they never bite the bullet and actually test on a scheduled basis that their recovery plan will work when needed. They do "simulated" recoveries because they are a 24x7 business. Top mgt just refuses to schedule a disruptive test of a recovery plan. And that is the only way to know if it will work. That's very true. My scale of employees/site is only one or two hundred and it's no different here. I can't even disconnect main power to check the life of battery backups. No one wants the disruption during the day or to pay me to come in overnight.
It's pretty sad, considering an outage costs them 50k+/hr in lost revenue + expenses to put everything right again.
NV
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In my perfect religion, a giant hole appears and sucks up all the lousy people.
I call it the Crapture. | |
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| | | | | | K Patterson
Premium,MVM
join:2006-03-12
Columbus, OH
1 edit | Major accomplices of the Russian mob. i'm with Chester.
These folks deserve to go down. They are one of the largest processors of fraudulent transactions on the 'net. | |
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pcdebb
RIP dadkins
Premium
join:2000-12-03
Tampa, FL
clubs: 
| Re: Major accomplices of the Russian mob. said by K Patterson :i'm with Chester. These folks deserve to go down. They are one of the largest processors of fraudulent transactions on the 'net. this is probably a blessing nobody else is seeing like we do.
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| map your city | | |
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JBeck
@att.net | I know GoEmerchant.com has an Authorize.net Emulator as well. I recommend using them because I've had great experience with their customer support. | |
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tmyers
@rr.com | authorize.net We have been unable to contact our rep so it is good to know someone can. | |
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| JJV
Premium
join:2001-04-25
Seattle, WA
clubs: | Re: Breaking NEWS!! KOMO Radio is reporting the fire started in the parking garage and the lobby area.
Safety features have shut off back up power.
They confirm the fire has disrupted credit card processing. | |
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Susan E
@rr.com
| Authorize.net Thanks, Authorize.net, for sending your customers an email to let them know there was a system-wide failure. Our office is closed today for the holiday. Fortunately, our e-commerce provider advised us what was going on.
The Authorize.net seal that appears throughout our website was causing our pages to load very slowly. To solve this problem, I disabled the seal. As far as the other problems go, I updated my payment settings so a credit card authorization or capture isn't automatic. So far this seems to be working. We'll just have to manually charge transactions through the gateway... when it's finally up and running. | |
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screavic
Premium
join:2006-08-11
Paron, AR
 ·Verizon Wireless B..
·Alltel Axess
| I Knew.. I knew there was a reason I left them... oh that and the high monthly fee considering I'm a startup with very little business.
So far I have used »www.cdgcommerce.com/ and I love it, the customer service is great and I usually get a response in less than 8 hours. I get alot for $10 a month compared to the $40 I was paying at Authorize.net cause I had to find a "reseller" | |
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ggma1126
ggma1126
Premium
join:2008-08-30
Claymont, DE | site is up now but............ Site seems to be up as I was able to get into my merchant account (tho it was slow loading) so hopefully its working again | |
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MAR_03_2002
Premium
join:2002-03-03
·Sprint Mobile Broa..
·Comcast
4 edits |  News item says Seattle fire hit MS's Bing Travel svc too
A fire at downtown Seattle's Fisher Plaza has interrupted service at some top Web sites, including Microsoft's Bing Travel and Authorize.net.
It's a little unclear exactly when the fire at the Fisher Plaza data center started--some reports say Thursday night, others say just after midnight Friday. A message on Bing Travel pins the problems on a blown transformer.
"The blown transformer knocked out power to the entire building, which is home to the Bing Travel servers," a message on the site says. "This is isolated to Bing Travel only, and there is no impact to any other aspect of Bing."
Verizon Communications spokesman Jon Davies said the fire also temporarily disrupted Verizon's Seattle-area DSL service. About 50,000 customers in Oregon and Washington lost Internet connectivity, Davies told TechFlash.
Ongoing updates on status can be found here:
»www.techflash.com/microsoft/Seat···comments
See here for a list of web sites affected by this fire:
»blog.kylemulka.com/2009/07/list-···er-fire/
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My BLOG .. .. Internet News .. .. My Web Page | |
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spleen
@charter.com
| I love a good outage It brings out all the "I could do better, look at me, look at me" types.
The only fact we have is that there was a fire in the building, and service seems to be out in many areas.
That's it.
And already we have all the wannabe "experts" crawling out of the woodwork accusing the company of not spending enough money on disaster recovery planning, not having proper backup links, etc, etc!
Sorry folks, but it only shows how naive you are! (speaking only to those guilty of it here - you know who you are)
A.) You've just proven that you're the type that is so fixated on being a star that you'll make assumptions to fill in facts that you need to get before proceeding. That means you're dangerous during any kind of emergency, and the type that needs to be kicked right off any disaster team.
B.) You speak in absolutes such as this "never should have happened" which only shows you're too limited in experience to understand that, while planning for a disaster, there is no such thing as "never should have happened" - contradicting the very mistake you're accusing the company of!!!!
Bottom line - until you KNOW what happened, stop trashing Authorized.net just to make you feel good about yourself! It does no good, and just makes you look foolish. | |
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Lazlow
join:2006-08-07
Saint Louis, MO
| Potential target Can you imagine the chaos that would occur if someone organized an attack on the top three competitors in this market? I asked the checkers at Walmart and the grocery store today, both said that most purchases right now are on credit cards(not debit). | |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast
2 edits | Local story here.... eletrical fire in 1 tranformer bank, damage the transfer switch area, AND the sprinkers flooded/damaged the backup generators/ controls.
Fisher Plaza IS actually a recent state of the art facility (a little scary, where the state of the art has ended up  ) the building house a major data center AND KOMO-4 tv/broadcasting (ABC)(Fisher is the parent company). Once we saw this story, we switched to KOMO to watch the funniest new broadcast ever.. Hosted on the roof garden/heliport deck, (not enough portable power for studio lighting/cooling) anchors complaining "it's too hot/bright out here" which was explained by the weather guy, with a big poster paper/easel/magic marker forecast. . also obiviousley using backup equipment/ cameras/etc. colors were way off, some items were stretched or squashed to fit the widescreen, wrong video multiple times.
Overall more interesting then the news itself. the 11 pm newscast should be equally good/bad.
BTW KOMO website stayed up/worked as normal, obviiousley not single hosted there, if hosted there at all. ( komo-TV guys take note ; DON"T PUT ALL YOUR EQUIPMENT IN ONE BUILDING no matter who's name is on it  )
BTW2~~ this is the second fire causing outages there in the last year | |
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Killa200
Premium
join:2005-12-02
Spring City, TN
·AT&T Southeast
| Re: Local story here.... If that is the 2nd electrical related fire (i noticed you just said fire... so i am saying if...) That sounds like they aren't spending enough of either preventative maintenance or they are not keeping up with growth and capacity.
This reminds me of TP1 and their transformer vault exploding.... | |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA | I think the last one was also electical (A short? )much smaller in size, and was more about smoke damage than this one (last fall sometime). | |
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Stumbles
join:2002-12-17
Port Saint Lucie, FL
| Have some baloney. Oh that's just a complete load of bull. Blaming the "frailaty of the internet" on a company's lack of a disaster recovery plan. That's so last century. In this "enlightened" age of information management, and a company does not have that kind of plan in place puts the blame on the company. Droll author he is. | |
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Credit Card Processing Company Authorize.net Knocked Offline
from:
Breaking NEWS!!